For landlords whose tenants will not allow access for gas inspections

Terms and conditions for the Gas Access Kit and Products

Note – these terms and conditions do not affect your statutory rights

1. General

The Gas Access website and service is provided by Tessa Shepperson, a specialist landlord & tenant lawyer. Our address is 148 Unthank Road, Norwich Norfolk NR2 2RS.

The main service provided via this kit is the Gas Access Kit (GAK), but we may provide additional services and products at a future date.

All products sold via this site are electronic and are delivered either via a download link sent to you by email or by giving you access to view a password protected area on this website. We do not sell any physical products.

Any ebooks and other products which are sold via another website and service will be subject to the terms and conditions on the website concerned.

All prices on this website are inclusive of VAT. Our VAT registration number is 640 4691 45.

2. Ebooks

(Note that at the present time no ebooks are being sold via the site)

These are digital products which will normally be delivered by providing you with a link where you can download the product to your computer. The download link will only be available for a limited period of time so you should ensure that the product is downloaded to your computer promptly.

If for any reason you have a problem downloading any of our electronic products please contact our customer support for advice.

Unless otherwise stated on the sale page, no refund will be given once the product has been downloaded to your computer, save at our discretion.

All ebooks provide general guidance only and cannot substitute for one to one advice from a qualified solicitor or other legal professional.

3. The Online Gas Access Kit (GAK)

Access to the GAK is subject to a one time payment as described on the relevant sales page.  You will get access to the GAK for as long as this site remains online.

This is expected to be for many years.  However if for any reason we need to take the site offline and you have been a member for less than a year, you will be entitled to a refund of a proportionate part of your joining fee.

Your access will be by username and password. You agree to keep these confidential and not to allow any other person to use them to access our kits, unless specifically authorised by us.

The GAK consists of online written guidance, pdf forms and draft wording for you to use in letters and forms, together with various other relevant material.

These terms and conditions will also apply to any free information and guidance provided on this website.

Note that any products linked from this site but which are actually provided via another website, are delivered subject to the terms and conditions set out on that website unless stated otherwise.

3.1 Using the GAK

You agree that you will use the GAK responsibly and in good faith, and that we may terminate your access without notice if you do not. We would draw your attention in particular to the following situations which could result in your access being terminated forthwith:

  • If you allow other unauthorised people to use your user-name and password to access and use any of our paid for services
  • If you copy or otherwise reproduce the material on-site for the use of others, particularly if you publish this for payment and/or if it results in misleading, derogatory or inaccurate representation of the website material

3.2 Access to the GAK and the website service generally

It is your responsibility to ensure that your computer equipment and software are capable of receiving and using the GAK website. We cannot be responsible for any problems you may encounter using the system.

Due to the nature of interactive Internet services, we cannot guarantee that your use of the GAK will be free from interruption or errors.

We will not be responsible for any failure to provide website service if this failure is due to ‘force majeure’. This means events beyond our control such as (but not limited to): war (declared or undeclared), acts of god, terrorism, earthquake, accident, explosion, fire, flood, civil commotion, abnormal weather conditions, acts of government or other agencies, industrial disputes, and non availability of material.

3.3 Liability

We will always try to ensure that all material on the GAK website is as accurate and valid as we can make it. However you should note that we cannot guarantee that the information and advice given will always apply to a specific situation, or that any documents and forms provided will always be the most suitable for your particular situation. The use you make of the information and services provided on the website is your responsibility and we cannot accept liability for any problems resulting from your use of the GAK website service.

3.4 Cancellation and refunds

If you find that the GAK not suitable for your situation, you can ask for your order to be cancelled at any time during the 30 days following your payment by emailing [email protected] We will then cancel your access and refund the fee paid. Cancellations after this period are at our discretion. This does not affect your statutory rights.

4. All services

4.1 Complaints

If you are unhappy with our service for in respect of any of the services provided by our website, please send an email to us at [email protected] giving details and we will respond within 5 days.

Note that Tessa Shepperson also has a formal complaints procedure which is set out on our Landlord Law website, which you can read >> here.

4.2 Liability

Please note that any standard products and services made available through the GAK website are not intended to be a substitute for tailored legal advice and that there may be special factors that should be taken into account in particular cases.

Our standard products (eg the kits and ebooks) provide general guidance only and cannot substitute for one to one advice from a qualified solicitor or other legal professional.

See also clause 3.3 above.

4.3 Copyright

You acknowledge that the ownership and legal title and all intellectual property rights for all material on the GAK website are vested in Tessa Shepperson or are as set out on the individual product.

The information and files on the GAK website are for your personal use only. Reproduction and publication of any material on the web-site to third parties can only be done with our permission. If permission is granted this will be on the basis that you acknowledge our authorship of the material concerned.

4.4 Privacy and Data Protection

This site complies with the principles of the data Protection Act 1998 when dealing with all data received from visitors to the site. Data consists of our mailing list, our membership list and the various cookies used to collect data for use by Google Analytics and other stats services. All information is collected lawfully and in accordance with the Data Protection Act 1998. Data is only used for the purposes described in Tessa Shepperson’s entry on the Data Protection Register. You can find out more about cookies from AboutCookies.org, an information site provided by OUT-LAW, part of international law firm Pinsent Masons.

Where you have provided your personal information to use, for example in connection with the purchase of a service, you consent to our keeping and using the personal information provided by you for our own purposes, for example for contacting you with details of information which we believe may be of interest to you, and for compiling statistics for our records. We will not pass any information we hold about you to any organisation outside our organisation without your consent, unless we are obliged to do so by law. However, should you instruct us to do any work for you, you will thereby be authorising us to disclose any relevant information about you if this is required by or is a normal consequence of the work we are doing.

Under the Data Protection Act you may request details of personal information we hold about you. Please send any such requests to us at the address given above. We are entitled to charge an administration fee for this not exceeding £10.00 at our discretion. If you believe that any information we hold about you is incorrect or incomplete, please let us know and we will amend our records.

4.5 Amendment of these terms and conditions

We reserve the right to amend these terms and conditions from time to time, and if you have access to any online service on this site such as the GAK, you will be notified of any changes by email. You will bound by the new terms and conditions after you have been advised of any changes, unless you contact us within seven days of the date of the letter or email, requesting us to cancel your access. You will then be entitled to a refund of a proportionate part of your payment. Note if we have specifically agreed with you a variation to these terms and conditions, then this variation will continue to apply to your membership after amendment of the standard terms and conditions.

4.6 Generally

Nothing in this agreement shall benefit any third party and the Contracts (Rights of Third Parties) Act 1999 shall not apply.

4.7 Agreement and jurisdiction

You agree that these terms and conditions replace any previous terms and conditions which may have been agreed between us in respect of the services provided by the GAK website.

Your agreement with us and these terms and conditions shall be subject to and governed by the law of England and Wales.

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